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I had an agent uninstall and re install because no matter where I go on the net, I have to wait 25 seconds before I can post, click, burp, scratch. In short....no matter what I click, I get the dreaded Waiting For Extension WebRoot Filter Extension..and I have to wait 25 seconds. That might not seem like a lot, but it is when you are in the middle of hopping from one thread to another in a political message board. Reminds me of DSL days. I use Google Chrome, so I thought I would try it with IE instead. Same problem. So since WebRoot has been recently reinstalled by proxy from someone on their end while I sat here and watched him do it on my pc..me on this end..him on that...I know it is not Googhle Chrome since IE does it as well.

This is irritating. And I am not a pc tech. I turn it on, go to my social sites, pin on pinterest, list on ebay now and then, read the news, hang out at message boards. That's it. No gadgetry stuff. But at least I know I am protected when browsing Bing and Google, etc. The problem is...it feels like I am on dial up now.

Is anyone else experiencing this? It only started doing this about 2 weeks ago.
Never mind. I see it IS happening to others. I am not a happy camper right now. I just got renewed, too. But if I have to go get coffee and cook a quick meal while waiting..I may not continue with webroot. This is not acceptable.

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-Filtering-Extension-causes-quite-noticeable-slowdown/td-p/138137/page/2
Hi Maui,

 

I'm so sorry you are having the extension problem.  I am having it also but WSA is still the best and we will get past this and when we do you will be very pleased.  

 

The beta test is going well and I am seeing no wait time at all with it.  The developers just need to cover all the bases and get test results from all browsers and configurations before releasing it.  You know the drill, measure twice and cut once.  They want a good finished product and no beta testing by the general population after it is released.  Hopefully it won't be too long.

 

You might want to create a Support Ticket as it is free with a current subscription and I'm sure you can provide them with more ammunition to work the issue.

 

You take care and keep coming back to see what progress is being made and what recommendations might be available while we wait.

 

Best regards,

Dave
Sorry for the slowdown issue.  Our dev team is aware of it and working on getting it resolved.  I'll let you know when I have updated info.  In the meantime you can turn off the web filter if it gets too bad.  We're also doing a beta test of a new driver for the web filter that doesn't suffer from this issue, so if you'd like to try out the beta in the meantime please let me know.
So we are asking for people having this issue to contact support so that we can gather data.  We have some logging tools that support will run with you to gather that info so that we can get to the bottom of this.

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