Win Defender & SecureAnywhere conflict

Hello neraklrae,
 
Welcome to the Webroot Community
 
Windows 10 will not allow you to have both Windows Defender and Webroot enabled at the same time. This is a function of Windows, not Webroot. The same will be true of any AV you install on Windows 10.

If you had Windows Defender active at the time you installed Webroot, Webroot will have become the active AV software, and Windows will have automatically disabled Windows Defender. In the event that Webroot is disabled or uninstalled, Windows will automatically re-enable Windows Defender and keep it turned on until you enable or re-install Webroot.
 
But if you want to look here at this KB Article it will tell you how to run Windows Defender with WSA.
 
 
The firewall portion of WSA does not run under Windows 8, 8.1 or Windows 10.  This is because Microsoft has built those OS's to not allow 3rd party firewalls to actually do anything, the built in Windows Firewall handles all of it.  There is no need to enable the WSA Firewall on those operating systems, nor can it be done.
 
Now to fix this issue would you do a uninstall/reinstall of Webroot? This will only take 5 minutes to do.
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue? Or you can Submit a Support Ticket and they can investigate this issue.
 
Thanks!