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How to add a New Product keycode on Management Console

P
New Member

Hi,

I noticed few days ago, that the “ADD PRODUCT KEYCODE”, in my consumer management console has been removed, but in the help menu still showing the same procedure for the mentioned button 🙄!!!


Any ideas how to add a new keycode in the same console?

Thank you all in advance!

Best answer by TripleHelix

bigfoot2348 wrote:
TripleHelix wrote:

Yes I’m seeing the same issue so it’s best if we all contact support and tell them!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Support doesn’t answer the phone.  They don’t care about their customers.

I sent a Support Ticket with the link to this Thread!

 

Click on picture to see full size!

 

 

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MajorHavoc
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  • MajorHavoc
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  • April 11, 2022

I am wondering if this is related to my disappearance of my keycodes, and WSA on my MAC saying waiting for license? It seems to be working again though. 

- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
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Fresh Face
  • sharpygizmo
  • Fresh Face
  • 1 reply
  • April 12, 2022

I noticed this too - I can no longer add a new keycode which is really annoying!  I reached out to support who said they are aware but no timescale on fixing it!!

Ssherjj
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  • kanoyati
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  • May 20, 2022

Since today, I am also trying to figure out the way to add my new keycode to my console, and haven’t yet found out. Any news on this?

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New Voice

Any resolution to this problem?  I have a new Keycode to add to my console.  A month is more than enough time to fix this problem.

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TripleHelix
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  • TripleHelix
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  • June 2, 2022

Yes I’m seeing the same issue so it’s best if we all contact support and tell them! I just did! @TylerM 

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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New Voice
TripleHelix wrote:

Yes I’m seeing the same issue so it’s best if we all contact support and tell them!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Support doesn’t answer the phone.  They don’t care about their customers.

Ssherjj
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  • Answer
  • June 2, 2022
bigfoot2348 wrote:
TripleHelix wrote:

Yes I’m seeing the same issue so it’s best if we all contact support and tell them!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

Support doesn’t answer the phone.  They don’t care about their customers.

I sent a Support Ticket with the link to this Thread!

 

Click on picture to see full size!

 

 

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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