I was checking my Mgt Console : (W10) Secure Anywhere CE 21.4 and noticed several devices were doubled/tripled up:
See image
#1,2,3
#7,8
#9,10
#11,12
What is happening?
What have I done wrong ??
Any advice plz, thx
Longboard
I was checking my Mgt Console : (W10) Secure Anywhere CE 21.4 and noticed several devices were doubled/tripled up:
See image
#1,2,3
#7,8
#9,10
#11,12
What is happening?
What have I done wrong ??
Any advice plz, thx
Longboard
Hey there
I’m going to ping our console product expert and see if he has any ideas.
Thx
LB
Hi
All active.
All are on renewal/renewed license keys
Got it. I would suggest clicking into each device in a group of duplicates and determining which one is the newest, keeping the newest one, then deactivating the duplicates that haven’t been scanned or seen recently. This will avoid your being billed for the duplicates, but your data from older device duplicates will still be available. The recommended workaround for the moment is outlined here for the business version of Endpoint Protection: Duplicate devices are shown in the Webroot management console | Webroot Community, but this guideline applies to the Consumer console as well. It’s not necessarily ideal, but until we have a better solution please let me know if this solution works!
Hi
My apologies
I had missed your response.
Thanks for following up
Ill have a look and get back
My apologies to the community
I raised this issue some time ago, I never got back to fixing it: I cant find where the topic is now.
SecureAnywhere CE 22.3:
My console has multiplelistings for several PCs see attached
the first three, 7 & 8, 9 &10, 11 &12…
Fix ??
Sorry
Just started another thread… then found this older one…
Tried to access the link in the old thread: “not allowed”
So ..push on
OK
Did google search
“duplicate devices are shown in the webroot management console”
No help
Cant identify “time stamps”
Can see software versions
Cant see “Command tab”
Not even sure I can see how to deactivate license
Am I in wrong console??
???
Hello
Does this help?
https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240 look for the one that hasn’t scanned for awhile and Deactivate those.
You should be in this console: https://identity.webrootanywhere.com/v1/Account/login
HTH,
Thankyou
All the duplicates are on the same license key
Some are showing older versions of software
Some have current version
? .. what to do ..
Thx
Hi
We tried so it’s best to contact Webroot Support Directly and they will remove the correct ones!
Webroot Support:
Submit a ticket is the best way.
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
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