Hi, Firefox updated to version 77.0 yesterday, I then checked for add on updates one of which was the Webroot filtering extension.
To enable this I was asked to input keycode, however I’m left with a spinning circle on trying to register. after leaving this for over 5 minutes I closed Firefox on re-opening the icon is no longer loading,an I covered?.
Best answer by TripleHelix
Hello
That is not normal at all so I would suggest you Submit a Support Ticket and have them look into it to see what they come up with as we can only do so much on the Community. The only thing I would try is to uninstall Firefox and do a clean reinstall and if you need to install the Web Shield look here: https://community.webroot.com/web-threat-shield-131/adding-web-threat-shield-to-firefox-342501
Report back with any findings!
Thanks,
Hello
A reinstall of FF was not even on the table for me as I had another machine with the same problem / version of FF / version of the filtering extension so I could pretty much rule this out . The potential issue that I had with experiencing this on 2 separate machines was that it still could have been a bug either with FireFox or the Webroot Filtering Extension. Thankfully no further troubleshooting was needed.
I can also confirm that it works perfectly on Edge!
Regards.
Hi, Update: Today Firefox updated to Version 78.01
Im able to get the extention to load by disabling & then enabling it in Add ons, however after I close Firefox & re-open it the Webroot Extention doesn’t load, I have to disable & enable it again then it works.
This happens everytime, whilst it’s an improvement on the issue it’s still not right.
Regards BobbyS
I’m using Firefox 78.0.2 with Webroot browser extension 1.11.3.11. The Webroot extension has not worked with Firefox for at least a month. If I turn it off and on again each time I start Firefox, it works. This is not an acceptable solution.
I have two Windows 7 computers, and one Windows 10. Webroot extension works fine with Firefox on computer with Windows 10, but does not work on either Windows 7 computer. Maybe this will help you find the problem many of us are having with the Webroot browser extension and Firefox browser.
Thanks.
+63Hello
That is not normal at all so I would suggest you Submit a Support Ticket and have them look into it to see what they come up with as we can only do so much on the Community. The only thing I would try is to uninstall Firefox and do a clean reinstall and if you need to install the Web Shield look here: https://community.webroot.com/web-threat-shield-131/adding-web-threat-shield-to-firefox-342501
Report back with any findings!
Thanks,
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