Webroot filtering extention Firefox 77.0

As noted in my earlier post I put my keycode in, all that happended was a solid spinning circle which I let run for 5 minutes with no responce. Shut Firefox down & restarted, no Webroot extention icon. Is it working as it should?.

Thanks.

Hi @BobbyS , @TripleHelix ,

We have received questions from a few other FF users about this problem and some changes with FF 77 seem to have caused this. Our team is investigating. 

Could you both please confirm that whether you also have WSA AV client installed, and if so what version of WSA AV are you running?

Thanks

Pawani

@PVaddi  I see Firefox updated again to 77.0.1 https://www.mozilla.org/en-US/firefox/77.0.1/releasenotes/?utm_campaign=whatsnew&utm_medium=firefox-browser&utm_source=firefox-browser

Thanks,

Hi @BobbyS,

How did the fresh install go? 

If you are still having the problem, I would like to arrange a support session with you to understand the problem better. 

Please keep us posted.

Thanks

Pawani

I am having the same problem with the Webroot Threat Shield window and the constant spinning circle after entering my Webroot activation ID.  My Webroot version is 9.0.28.48.  My Firefox version is 77.0.1, dated June 3, 2020. 

I have already tried de-installing Webroot Internet Security Complete to no avail, and de-installing and reinstalling Firefox 77.0.1 again to no avail.  Please note that the Webroot Filtering Extension was working successfully prior to Firefox updating it’s browser on Tuesday, 6/3. 

After over 1 month of the webroot extension working perfectly, it now requires me to input my keycode every time  I start up my firefox browser. I input the keycode which makes the extension and my browser freeze. This has now happened multiple times and there’s no sign of it stopping. I shouldn’t have to input my keycode at all. I just want the extension to work on my browser search like it’s supposed to do.

Why is this happening? Lets get this thing fixed

Same here.

Missing Webroot Icon on Toolbar.

No Green check mark when doing a Search.

Windows 10 Pro 2004

FF 77.0.1

Did submit a Ticket but have not heard back from Support yet.

Chrome & Brave shows the Green check mark.

@TripleHelix 

The extension was listed.

I would disable and enable it.

The extension would show up but then disappears.

Even when it does show up there is still no green check mark when you do a Google search.

Any nearer to solving this problem?

I’m having the same problem with Firefox Update - 77.0.1 (64-bit), there is a blank space where the Webroot Filtering Extension should be.

I have to access Firefox Manage Extension and turn the extension Off/On but this is only a short term fix. After closing and re-opening the browser the Webroot Filtering Extension disappears again and you need to go through the same process to repair the fault. Very frustrating...

I have had the same problem crop up in the last week.  Firefox always asking to verify my keycode and then the endless spinning wheel when I try to do so.  I have uninstalled both webroot and firefox 3 times.  The problem stops when I add the extension according to above instructions.  Then the next time I open firefox, it begins all over again.  Have submitted multiple support requests to webroot with no reply as yet. 

Has anyone discovered a path to resolve this yet?

Hello,

Webroot Support have come back to me and proposed the following:

“

RE:Virus threat scheduler not working / Firefox problem with new Webroot Filtering Extension

Hello,

Thank you for contacting Webroot Support.

The issue you have reported where Firefox is repeatedly prompting for a Webroot keycode when opening Firefox and entering the keycode does not solve the issue, is due to a change made recently by Firefox that has created a conflict with our Web Threat Shield. Webroot is investigating however, there is no identified release date for remediation.

In the interim, there are 3 options available as workarounds.

1. Set the Firefox Privacy settings to ‘Remember history’.

To complete this:
a. Open Firefox, click the hamburger menu to open the Firefox settings menu
b. Select Options
c. Select Privacy & Security in the left navigation column
d. Scroll down to the History setting and for the ‘Firefox will’ setting, click the drop-down menu and select ‘Remember history’.

2. Set the Firefox Privacy settings for limited history retention.

To do this:
a. Open Firefox, click the hamburger menu to open the Firefox settings menu
b. Select Options
c. Select Privacy & Security in the left navigation column
d. Scroll down to the History setting and for the ‘Firefox will’ setting, click the drop-down menu and select ‘Use Custom Settings’.
e. For the revealed settings, only check the boxes to enable ‘Remember search and form history’ and ‘Clear history when Firefox closes’, leave the other options unchecked.

3. Use an alternate browser.

If you have additional information or want to discuss this issue, please respond to this message and Support will continue working with you.

Best Regards,
Webroot Support

”

I opted for option no.2 which resolved the problem for me.

Regards.