Solved
WEBROOT Selling Same Keycodes To Multiple Users??
I purchased a two year license via Amazon.com today. I recieved the keycodes and entered it. But it was showing my license was only good through December 13th 2014 (Less than 11 months). I called Amazon and they said Webroot provides the keycodes. So I called Webroot.
The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot.
I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?"
This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats.
What can I do to get a keycode that hasn't already been issued to another person?
This is what I purchased that Webroot refuses to support:
http://www.amazon.com/gp/product/B00H58LBL2/
The Webroot advisor said I purchased a one year license LAST MONTH. I told him I purchased a two year license this morning. He practically called me a liar and insisted I purchased it last month. He said Webroot would not support the product because I didn't purchase it directly from Webroot.
I accessed my web console and saw someone else's computer listed with my own computers (I purchased a 5 device license). So now I have aceess to shutdown and lock their PC. I'm thinking "WTF? Can they do the same to my computers?"
This is a horrible violation of security by Webroot. I paid $99 for security software that Webroot won't support and that has made my computers even more vunerable to threats.
What can I do to get a keycode that hasn't already been issued to another person?
This is what I purchased that Webroot refuses to support:
http://www.amazon.com/gp/product/B00H58LBL2/
Best answer by MikeR
Hi redwonder - I am looking into this now and apologize for the frustrating experience up to this point. We will contact Amazon and get to the bottom of it. In the meantime, I'd like to set you up on a separate subscription and make sure that you are protected.
Please Send me a Private Message with the name and email address you would like the new keycode registered to.
View originalPlease Send me a Private Message with the name and email address you would like the new keycode registered to.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.