Hi - When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.'
Is someone able to help?
Solved
Can't Uninstall Webroot SecureAnywhere on Catalina
+1Best answer by Ssherjj
Hello Mac Users: May I suggest that one does not use Sudo Commands if you are unfamiliar with the Sudo Commands on a Mac. You can brick your system if applied incorrectly.
It's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.
Please look HERE.
View originalIt's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.
Please look HERE.
+62Hello @NVSABL & @troy.lynch
Welcome to the Webroot Community,
Please boot your Mac into Safe Mode and uninstall Webroot from there.
To start up in safe mode:
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.
2. If prompted, confirm that you want to shut down SecureAnywhere.
3. Open the Applications directory.
4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.
5. A confirming window appears. Click Uninstall.
Webroot SecureAnywhere is now uninstalled. Reboot the computer.
If this fails then please Submit a Support Ticket
and they will be able to assist you with the uninstall of Webroot. Free of charge with your Webroot subscription.
You can also Contact Webroot Support by phone.. HERE
Hope this helps?
Welcome to the Webroot Community,
Please boot your Mac into Safe Mode and uninstall Webroot from there.
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. ...
- Release the Shift key when you see the login window.
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
1. Shut down SecureAnywhere by clicking the Webroot icon in the menu bar and selecting Shut Down SecureAnywhere.
2. If prompted, confirm that you want to shut down SecureAnywhere.
3. Open the Applications directory.
4. Click and drag the Webroot SecureAnywhere program icon into the Trash in the dock.
5. A confirming window appears. Click Uninstall.
Webroot SecureAnywhere is now uninstalled. Reboot the computer.
If this fails then please Submit a Support Ticket
and they will be able to assist you with the uninstall of Webroot. Free of charge with your Webroot subscription.
You can also Contact Webroot Support by phone.. HERE
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
If the GUI instructions don't work, one can use these terminal sudo commands to force WSA to stop running and then one can manually remove the files from the system.
code:
+62Hello Mac Users: May I suggest that one does not use Sudo Commands if you are unfamiliar with the Sudo Commands on a Mac. You can brick your system if applied incorrectly.
It's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.
Please look HERE.
It's best to submit a Support Ticket and they will send you the right Sudo commands for your Mac.
Please look HERE.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+1Hi, I am having the same problem. “ When quitting Webroot, going into applications and dragging to the bin, I keep getting this message: 'The operation can’t be completed because you don’t have permission to access some of the items.'”
I am unable to login to Webroot, uninstall Webroot, or even get anyone from Support to fix the issue. Can anyone here help?
Welcome to the forum.
Have you tried uninstalling Webroot in “safe mode”? See reply #2 for specifics.
If that is unsuccessful, your best option is support, not this forum. FWIW, support remotely uninstalled my Webroot in minutes when I called them.
Good luck.
BurnedByCatalina wrote:
FWIW, support remotely uninstalled my Webroot in minutes when I called them.
/Library/Application Support/Webroot/
I’m still running Mojave and I want a clean slate on WSA before upgrading to Catalina when the next Catalina version comes out. Just wondering if Support cleaned out ALL the files after the remote session. If so, I’ll have to go there also. Here is what I have now on Mojave with WSA uninstalled, about 57 MB of folders:
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Happy Thanksgiving !!!
There is still one folder there after support did their remote uninstall. It is named “BackNSync”, and it is 12.6 MB.
Not sure if it is relevant, but I told the tech that:
- I was planning to temporarily install a competitive product while Webroot ‘fixed’ the Catalina compatibility issue, which I successfully did;
- I planned to return to Webroot after the Catalina compatibility issue was resolved, which I have not yet done.
Hope this helps.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+1It took three tries while in safe mode, but the trick worked.
+62
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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