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i purchased the renewal for web root but computer still saying i need to renew and pay

  • December 19, 2015
  • 3 replies
  • 101 views
D
On Friday 12/11/2015 i paid for my renewal of WEBROOT but it still says i need to renew and pay i need assistence to get this resolved

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • 21898 replies
    • December 19, 2015
    Hi Dragonsfire,
     
    Welcome to the Webroot Community.
     
    May I ask if you renewed with a new keycode? If you just renewed your same keycode let me know.
     
    Please try this below if you have a new keycode,
     
    If you have a new keycode, you can activate it as follows:
    1. Open SecureAnywhere.  
    2. Click the gear icon next to My Account. Your account panel displays. [img]http://sw.nohold.net/Webroot/Images/myaccountdetails.png[/img]  
    3. Under Activate a new keycode, enter the keycode you want to add and click Activate. Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.
    If you would like to also add your keycode to your online management account, click here for instructions.
     
    If you have Password Management.. Which I see you have posted into the WSA Anti Virus which doesn't have PWM, But if you do you will need to Subnit a Support Ticket to have then transfer your Passwords to your new keycode,
     
     
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    C
    New Voice
    • crametta
    • New Voice
    • 5 replies
    • November 28, 2020

    it was put on charge card by best buy, i did not ask for this.

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9031 replies
    • November 29, 2020
    crametta wrote:

    it was put on charge card by best buy, i did not ask for this.


    Hello @crametta 

     

    You need to contact Best Buy Geek Squad directly: https://www.webroot.com/us/en/home/products/geeksquad-register

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    Ssherjj
    TripleHelix
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