Mac book Pro cuts support of Webroot with Catalina update

Hello @Charis 

Thanks for the info and I will ping a couple of Product Managers to see if they have any answers?

@brcoffey  and @PVaddi 

Thanks,

@Charis ,

Can I ask where you are getting the info about your macbook pro not supporting Webroot anymore? If you just updated to the most recent MacOS, it’s possible you received a message that mentions a -part- of Webroot no longer working with MacOs. However, this is a very minor change and will not affect usability at all.

If you have a screenshot or any specific wording in an error message, please provide that here.

Thanks!

-Keenan

@khumphrey it sounds like he is getting the info from Best Buy and I assume @brcoffey still looks after best buy subscriptions?

Makes sense to me.  All I know is my computer with Catalina IS infected and Tech Support can’t get it fixed.  We thought is was fixed and now the error is back.  Do I wait on hold another HOUR?

Funny thing is we were evaluating Webroot for a USG customer.  During our eval the machine we were using for testing was infected by Malware.  We are unable to clean it now.  

I just tested here https://www.amtso.org/security-features-check/ and I could download files without any warning from Webroot, either program or Chrome extension. Funny thing is that I have CleanMyMac X running too, and it’s giving out a warning about Eicar test, not Webroot.

So, is Webroot totally useless now?

Hello @hungpham 

Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007

And Webroot has it’s own test file from the thread I posted to:

Due to the way we detect Eicar, we do have an alternative test file that you can use:

http://download.webroot.com/WebrootTestFile.zip - you'll want to extract the file.

Sat 2020-04-25 19:47:26.0512    Blocked website: http://2016.eicar.org/download/eicar.com.txt (Rep: 10/Cat: 56/Det: BC)

Sat 2020-04-25 20:00:09.0872    Infection detected: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [SHA256: 00E07A9D9EA7603A8E9EFE9AA5C23CEC7B58A334030DB8B1CC8468F17A6E0EA1] [MD5: 29086233E89F2887F22C825A6CC2B8C2] [3/00080000] [W32.Webroottestfile]
Sat 2020-04-25 20:00:09.0872    Infection found in realtime: E:\Daniel\Downloads\WebrootTestFile\WebrootTestFile.exe [UniqueID: 9D7AE000, MD5: 29086233E89F2887F22C825A6CC2B8C2, Size: 211456 bytes] [524288/00000003] [W32.Webroottestfile]

Thanks,

Hi @TripleHelix 

I could download the file, extracted the file to WebrootTestFile.exe WITHOUT any warning from Webroot.

No block on my Chrome (with Webroot Threat Shield extension), I could download the file. Even I could open the file. The content is X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

Any idea?

Very odd and don’t know what to say as I don’t use any Mac’s. All I can suggest is to Submit a Support Ticket. I wish i could help more….

Please read this thread about testing files: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/webroot-internet-security-plus-fails-in-eicar-test-and-i-am-concerned-about-its-effectiveness-343007

@hungpham very odd Firefox Blocks it but Chrome just blinks but does not download anything?

And Chrome: https://imgur.com/a/b67TsvH

Now this link is blocked on Chrome! https://mackeeper.com/blog/post/616-cracked-mackeeper-risks/