I have run Webroot for many years and have a current subscription. I saw a possible indication of a virus on my desktop computer and went to support where I got redirected to the Best Buy Geek Squad and told that I was entitled to a free remote session to check out my computer. I was then refused the free session because I hadn’t bought Webroot from Best Buy and they had no record of me subscribing to it. Is this how it’s supposed to work?
Solved
Relation between Webroot and Best Buy.
Best answer by TripleHelix
Hello
That sounds odd but please contact Webroot Support at the Bottom of this page and yes Webroot is sold via Best Buy Geek Squad so ask Webroot support: https://www.webroot.com/us/en/support/support-home
https://www.webroot.com/us/en/support/contact
HTH,
+63Hello
That sounds odd but please contact Webroot Support at the Bottom of this page and yes Webroot is sold via Best Buy Geek Squad so ask Webroot support: https://www.webroot.com/us/en/support/support-home
https://www.webroot.com/us/en/support/contact
HTH,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Thank you. I found a phone number for direct (not Best Buy) Webroot support and was quickly put in touch with someone who accessed my computer and did find a suspicious connection program which he uninstalled so I feel more secure now. Peace out.
+63fellowtraveler wrote:
Thank you. I found a phone number for direct (not Best Buy) Webroot support and was quickly put in touch with someone who accessed my computer and did find a suspicious connection program which he uninstalled so I feel more secure now. Peace out.
Great to hear!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.