Webroot failed to automatically remove a Registration.exe threat on my Dell Windows 11 PC. Is this a serious threat? Any suggestions on how to remove it?
Solved
Webroot failed to remove a Registration.exe threat
Best answer by TripleHelix
Hello
Please contact Webroot Support and they will sort it out for you because the name means nothing to us as we would need the MD5 hash file from a Webroot Scan Log to check.
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
Please contact Webroot Support and they will sort it out for you because the name means nothing to us as we would need the MD5 hash file from a Webroot Scan Log to check.
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MST)
Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63If you save a Scan Log look near the bottom for the lines that show the detection and post them.
Example:
Sat 2024-06-01 12:28:26.0232 Infection detected: E:\Users\Daniel\Downloads\0.exe\0.exe [SHA256: 09A1C17AC55CDE962B4F3BCD61140D752D86362296EE74736000A6A647C73D8C] [MD5: 2A9D0D06D292A4CBBE4A95DA4650ED54] [3/00080000] [W32.Backdoor.Gen]
Sat 2024-06-01 12:28:26.0232 Infection found in realtime: E:\Users\Daniel\Downloads\0.exe\0.exe [UniqueID: 7AC1A109, MD5: 2A9D0D06D292A4CBBE4A95DA4650ED54, Size: 72704 bytes] [524288/00000003] [W32.Backdoor.Gen]
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
While online with tech support, I noticed that the Registration.exe file was reported as residing on my DVD-ROM drive, and that it infected a Windows file. I removed the disc from the drive, tech support ran Webroot again, and this time, the threat was removed.
+63Great to hear 👍
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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