Skip to main content
To Customer Support To Customer Support
Logged a ticket regarding a problem I'm having when trying to use the Password section in my account.  I had a subscription that recently expired.  Rather than renewing I purchased a new key code that covered more devices.  Now I can not access the Password Manager.  I logged a ticket early this morning, but have not gotten a response.  I wondered how long it typically takes to receive a response? 
Hello and Welcome to the Community Forum,

 

My quess is since it's the weekend you might need to wait until Monday but they could answer your email anytime today as well. I'd say on a normal week day it's 24 hrs..but don't quote me and also do not reissue another Support ticket because it will just put you back further on the list if you know what I mean.

 

Be patient and they will get to you as soon as they can ok?

 

 

Kind Regards,
Hi broomrydr70,

 

Welcome to the Community!:D

 

Testing many security solutions for several years (from different manufacturers) and reporting my asks and observations to the support , I can truelly say that Webroot Tech Support corresponds the quickest and more importantly, you can always count on professional help

It's another huge advantage which makes that Webroot definitely stands out against the rest.

 

Regards,

 

Mike
Thank you for the info!  I was concerned when I had not heard from anyone.  Will hope to hear from them soon.
Hello broomrydr70,

 

Your welcome!

 

Holler if you need anything else. That's what we all are here for is to help others!!

 

 

Have a nice day!

Reply


Terms & Conditions