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Upgrade to complete pakage


I recently bought the internet Plus pakadge and want to upgrade to the complete pakadge, but only get reneval options when I use the Reneval/upgrade option provided. Please inform a very new subscriber on the corrrect procedure.

Best answer by nic

@ wrote:
Guess I will just not upgrade. :manfrustrated:
Sorry for the hassle.  I just upgraded you to complete for free since you had a bad experience.  Then when you renew next year it will prompt you for the complete renewal.  Please let me know if that works for you!
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10 replies

RetiredTripleHelix
Gold VIP
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Hello Hartie and Welcome to the Webroot Community Forums!


 
Right here in the GUI: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11c_UpgradingRenewing.htm
 
Cheers,
 
TH

  • Author
  • Fresh Face
  • 4 replies
  • February 28, 2014
I must be doing something wrong then because I used that link previously and it only overed me to renew my licence for X amount of years without any option to upgrade.

RetiredTripleHelix
Gold VIP
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Ok sorry here is a Web form: http://www.webroot.com/renewal/?lang=en&loc=usa If that doesn't work gives sales a call.
 
HTH,
 
Daniel 😉

  • Author
  • Fresh Face
  • 4 replies
  • February 28, 2014
Lol, that still just give me the option to
  1. renew for second year at $55
  2. Upgrade to 5 devices for $25
  3. or add a backup cd for $9.99

RetiredTripleHelix
Gold VIP
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Than it's best to give sales a call: http://www.webroot.com/us/en/company/contact-us
 
HTH,
 
Daniel

  • Author
  • Fresh Face
  • 4 replies
  • February 28, 2014
Guess I will just not upgrade. :manfrustrated:

RetiredTripleHelix
Gold VIP
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I will ping 3 Webroot Staff members and they can guide you more. @ @ @ 
 
Thanks for your patience!
 
Daniel

nic
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  • Retired Webrooter
  • 6752 replies
  • Answer
  • February 28, 2014
@ wrote:
Guess I will just not upgrade. :manfrustrated:
Sorry for the hassle.  I just upgraded you to complete for free since you had a bad experience.  Then when you renew next year it will prompt you for the complete renewal.  Please let me know if that works for you!

  • Author
  • Fresh Face
  • 4 replies
  • February 28, 2014
Thank you very mutch, I love the software sofar and really wanted the Complete pakage. Appreciate all the help.

nic
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  • Retired Webrooter
  • 6752 replies
  • February 28, 2014
Sure thing, and welcome to the community!