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I bought the CD for Webroot Internet Security Plus from BestBuy. I went through the install process, but it never shows up as installed in my program list. I have Windows-10 on a desktop.

 

I registered it as direted, but I can see no evidence that it actually installed.

 

Thanks for any ideas!

 

Chuck
Hello Deadeye,

 

Welcome to the Webroot Community,

 

Can you look in the Control Panel/ Programs and see if Webroot is listed there? If it is please uninstall and reinstall:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  •  (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If Webroot is not installed then follow below:

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
Thanks,

 

Hope this helps?

 

 
Thank you for your reply, but Webroot is not installed. Everytime I click on the downloaded file all that happens is a routine scan - no installation.

 

As far as I know I have followed every instruction given me both by the CD and by you, but no success yet. I have even registered the code. My PC does not show up as being protected.

 

Of course, there is no one at the tech chat desk. I tried.

 

Chuck
Hi Deadeye

 

So sorry you are having these issues. My advise wiould be to Submit a Support Ticket and they usually respond back pretty quickly. Otherwise if you call the Support line is not open till Monday.

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

Webroot can be installed in Safemode with Networking.if you wanted to try that?
Sherry, thank you. I'll give it a try.

 

Chuck
Holler Chuck if you need help! OK?
I will. Thank you kindly.
Sherry,

I found the problem:

 

The Analyser program was "stuck" in my Dopwnload folder, and I couldn't delete it. That was making it run everytime. So it never got to the point of installing WR. Everytime I tried to delete it, it would say it was being used by the Anlyser. On a hunch, I rebooted, and that made it possible to delete it.

 

Then I ran the CD install again, and this time it worked.

I had to re-enter my ID code, but at least it seems to be working.

 

Question: My old Norton software is turned off, but should I uninstall it completely?

 

Thanks again!

Chucxk
Hello Deadeye

 

That's great to hear you have this issue resolved. Yeah!:D Thanks for letting us know!

 

Yes I would uninstall Norton because it's just using up resources and Webroot is all you need IMO.

 

Here is some information about uninstalling Norton.

 

Norton Removal Tool  Downloads and Uses Page


  • The Norton removal tool is actually a set of different tools for a variety of Symantec/Norton software.  
 

And you are most Welcome!

 

 
All went well with the Norton removal tool.

 

Thank you again!

 

Chuck
Great to hear Chuck! :D

 

Have a great weekend!

 

 

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