I bought the CD for Webroot Internet Security Plus from BestBuy. I went through the install process, but it never shows up as installed in my program list. I have Windows-10 on a desktop.
I registered it as direted, but I can see no evidence that it actually installed.
Thanks for any ideas!
Chuck
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Hello Deadeye,
Welcome to the Webroot Community,
Can you look in the Control Panel/ Programs and see if Webroot is listed there? If it is please uninstall and reinstall:
Please follow the steps closely!
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Hope this helps?
Welcome to the Webroot Community,
Can you look in the Control Panel/ Programs and see if Webroot is listed there? If it is please uninstall and reinstall:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online during the install to make sure it works correctly
- (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Hope this helps?
Thank you for your reply, but Webroot is not installed. Everytime I click on the downloaded file all that happens is a routine scan - no installation.
As far as I know I have followed every instruction given me both by the CD and by you, but no success yet. I have even registered the code. My PC does not show up as being protected.
Of course, there is no one at the tech chat desk. I tried.
Chuck
As far as I know I have followed every instruction given me both by the CD and by you, but no success yet. I have even registered the code. My PC does not show up as being protected.
Of course, there is no one at the tech chat desk. I tried.
Chuck
Hi Deadeye
So sorry you are having these issues. My advise wiould be to Submit a Support Ticket and they usually respond back pretty quickly. Otherwise if you call the Support line is not open till Monday.
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Webroot can be installed in Safemode with Networking.if you wanted to try that?
So sorry you are having these issues. My advise wiould be to Submit a Support Ticket and they usually respond back pretty quickly. Otherwise if you call the Support line is not open till Monday.
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Webroot can be installed in Safemode with Networking.if you wanted to try that?
Sherry, thank you. I'll give it a try.
Chuck
Chuck
Holler Chuck if you need help! OK?
I will. Thank you kindly.
Sherry,
I found the problem:
The Analyser program was "stuck" in my Dopwnload folder, and I couldn't delete it. That was making it run everytime. So it never got to the point of installing WR. Everytime I tried to delete it, it would say it was being used by the Anlyser. On a hunch, I rebooted, and that made it possible to delete it.
Then I ran the CD install again, and this time it worked.
I had to re-enter my ID code, but at least it seems to be working.
Question: My old Norton software is turned off, but should I uninstall it completely?
Thanks again!
Chucxk
I found the problem:
The Analyser program was "stuck" in my Dopwnload folder, and I couldn't delete it. That was making it run everytime. So it never got to the point of installing WR. Everytime I tried to delete it, it would say it was being used by the Anlyser. On a hunch, I rebooted, and that made it possible to delete it.
Then I ran the CD install again, and this time it worked.
I had to re-enter my ID code, but at least it seems to be working.
Question: My old Norton software is turned off, but should I uninstall it completely?
Thanks again!
Chucxk
Hello Deadeye
That's great to hear you have this issue resolved. Yeah!:D Thanks for letting us know!
Yes I would uninstall Norton because it's just using up resources and Webroot is all you need IMO.
Here is some information about uninstalling Norton.
Norton Removal Tool Downloads and Uses Page
And you are most Welcome!
That's great to hear you have this issue resolved. Yeah!:D Thanks for letting us know!
Yes I would uninstall Norton because it's just using up resources and Webroot is all you need IMO.
Here is some information about uninstalling Norton.
Norton Removal Tool Downloads and Uses Page
- The Norton removal tool is actually a set of different tools for a variety of Symantec/Norton software.
And you are most Welcome!
All went well with the Norton removal tool.
Thank you again!
Chuck
Thank you again!
Chuck
Great to hear Chuck! :D
Have a great weekend!
Have a great weekend!
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