@,

 

Welcome to the Webroot Community!

 

We apologize for the issue you are experiencing.

 

Could you provide a bit more detail about the issue you are seeing?

 

Are there specific sites where the passwords will not save or is this across the board?

 

Can you provide the websites in question if there are particular ones?

 

Something else worth noting is that many financial sites will not allow the password to be saved for security reasons. These are usually banks, stock websites, etc.

 

Please respond to this conversation and I would be happy to see what I can do to assist.

 

Best Regards,

James G.

Webroot Community Support Team

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one is facebook and another is my healthvet i had these saved and auto fill in before i installed webroot

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Hello topwater,

 

Welcome to the Webroot Community.

 

May I add to this post and ask you if you have tried saving these sites and passwords in the Account Console in Password Management? You can add or edit as follows,

1. Log in to my.webrootanywhere.com and click Passwords [img]http://sw.nohold.net/Webroot/Images/wsa_passwordclickportal.png[/img] The Passwords site looks similar to the following example: [img]http://sw.nohold.net/Webroot/Images/wsa_pmwebsite.png[/img]  
2. On the far right of the panel, click Add site under MyIdentity Actions.  
3. At the prompt, click Yes, let me manually add a site. The Add Site dialog opens. [img]http://sw.nohold.net/Webroot/Images/wsa_passwordaddsite.png[/img]  
4. Fill in the Add Site dialog, as described in the following table. Add Site dialog NameThe web address will be used for the site name displayed in the Passwords site and in Webroot prompts, unless you want to change it to something simple, such as "My Credit Union." GroupYou can define a name for a group or select one from the list (if you already defined groups). By defining a group, you can organize sites by categories in the Passwords site, such as Banking and Shopping. If you do not enter a group, the site is categorized in a Default group. To edit and manage groups, see Using the Password Manager website. URLEnter the URL of the website's login page (for example: http://www.website.com/login). User nameEnter your login name for the site. PasswordEnter your password for the site. NotesOptionally, enter any extra information that might be helpful, such as your PIN number for a bank account. OptionsIf desired, select any of the following:[list]
5. Show in Favorites. If you access this site frequently, select the checkbox. You can then use the Open all Favorites option from the Passwords site. For more information, see Using the Passwords site.  
6. Reprompt for password. Click this checkbox if you don't want your password automatically filled in the field; and instead, want to manually enter the password yourself. This setting also requiresthat you enter your SecureAnywhere master password before editing the site information.  
7. Automatically fill. Keep this checkbox selected if you want your user name and password automatically filled in when you access the site. Otherwise, de-select this checkbox.  
8. Automatically log in. If you want to bypass the password prompt and log in automatically, select the checkbox.

[/list]

1. Click the Add site button.
   
   The next time you access this website, make sure you are signed in to your SecureAnywhere account. When you're signed in, the Password Manager can automatically fill in the user name and password for you. See Logging in to password-managed sites.
   
   You can edit, view, and delete the login information from the Passwords site. See Using the Password Manager website.

  

 Hope this helps.

 

 

Regards,

 

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