Hello ncas, Welcome to the Webroot Community Forum.:D

 

Sorry your having trouble with your printer after installing Webroot. Please check to see if Webroot is blocking your Printer:

Webroot GUI > Little Cog Wheel by PC Security (upper right) > Check Quarantine and Block / Allow Files to see if your printer is listed. If listed set to allow. If it isn't listed please do a Uninstall / reinstall of WSA:

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

HTH,

Dave.;)

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^He's always on top of it :catwink:

 

If that doesn't work or you have any issues at all with the steps, no problem.

 

Contact our Support Team at your own convenience for further assistance!

Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

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