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always says it found 94 items that are a threat each and every time. whats up with that its slow

  • August 17, 2016
  • 2 replies
  • 21 views
P
Hello I am Pamela and a senior and not real great on computers but I manage to get around.  As shown above I am concerned with the Webroot always saying the same thing with each scan.  Even though most of the time  now i have been shutting down the computer completely instead of sleep. 
 
My computer has also gotten extremely slow trying to bring up simple things like word or my pintress. 
 
any help that is in "laymen" terms would be awsome.
 
Thanks.
 
Pamela

    2 replies

    ProTruckDriver
    Moderator
    Hello pbagdonas4, Welcome to the Webroot Community Forum. :D
     
    Please submit a Support Ticket. They may have to Whitelist some items on your computer. Support is Free with a payed license. Support will get your computer sorted. 😃
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Baldrick
    Ssherjj
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • August 17, 2016
    Hi pbagdonas4
     
    Welcome to the Community Forums.
     
    If I mahy just add to what PTD has posted...in terms of "Webroot always saying the same thing with each scan" I suspect that what you are doing is mistaking the historical or summary values that WSA braodcasts at the end of each scan for the number of threats found during the current scan just finished.
     
    Please see this KB Article that covers the Threats Removed Statistics and how to reset them periodically.
     
    Hope that helps further?
     
    Regards, Baldrick
     
     
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    ProTruckDriver
    B
    Ssherjj
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