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Anybody know how to get the webroot toolbar back after firefox crash?

  • May 18, 2016
  • 1 reply
  • 13 views
S
Fresh Face
Hi, salpi23 here again.. I've asked this question before and got 2 different fixes that both worked.. This is the 3rd time firefox has crashed and poof, webroot toolbar is gone. I loooked up my old post and found the dowload that fixed it last time and it does not seem to be working out this time..Running windows 7 professional. Any suggestions? Thanks ..

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 18, 2016
    Hello salpi23m
     
    Welcome to the Webroot Community,
     
    Your best bet would be to uninstall/reinstall Webroot. This will only take a few minutes to do.
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
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