black screen

  • 3 December 2022
  • 3 replies

I play an online casino game.  While in the middle of playing one of the games the screen suddenly goes black even though I am still logged into the casino game.  When the reload button comes on it will not reload.  I have to exit completely and sign back in to the game.  So far this black screen has not affected any other action.




Best answer by TripleHelix 3 December 2022, 01:32

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3 replies

Userlevel 7
Badge +63

Hello @Tennia Cole 


Do you think it has something to do with Webroot? Do you have Webroot installed?



Userlevel 7
Badge +5

We’ll need more info to assist with this query assuming it’s related to using webroot. 

What operating system and hardware do you have. What version of webroot etc


Userlevel 7
Badge +25

Yeah there is lots of reasons why that game might now work. What browser are you using? Any adblocks or script blockers? Those are usually the culprits. 


You can always rule out Webroot by turning off shields or just shutting Webroot down entirely and trying your game, but it’s not recommended unless you know the site is safe