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Hi Community,

Our Business Endpoint Protection is scheduled to renew next week.  I no longer have a company credit card to renew, however the only option I see using the online renewal is to pay via credit card.

I sent multiple emails and left several voice mail messages at Webroot over the last few weeks and even opened a ticket to see if I could get someone to call me. The support people just say to contact sales and that they will have a salesperson contact me.  Nobody at Webroot has contacted me yet?  Any thoughts? This is very weird?

Hello @supportECC 

I’ll ping the Community Manager @TylerM on this problem. He can lead you in the right direction on solving this problem.

Hey @supportECC 

 

Can I use the email you signed up as a means to get you in contact with sales?

Thanks ProTruckDriver and TylerM.    Yes, any way I can get in touch with sales would be appreciated.

 

The email on the account is support@ecccapital.com

 

@supportECC 

 

Perfect I got this over to escalations on Friday and they should be in contact with you shortly 😀

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