Skip to main content
Customer Support Customer Support

Webroot® Legacy Products (2011 and Prior)

For all discussions about Window Washer, Spy Sweeper, and previous versions of our antivirus software.

  • 33 Topics
  • 107 Replies
33 Topics
L
lfolkes1
posted in Webroot® Legacy Products (2011 and Prior)
Webroot Window Washer...

Webroot use to have a product called Window Washer. Is it still available?

1371
nic
W
wally6151
posted in Webroot® Legacy Products (2011 and Prior)
we removed wbroot software 2 years ago after it expired. today a webroot named popup appeared.

Hp pavillion 20 that originally came with windows 8.0 Upgraded this year to windows 10 bought Webroot anti-rootkit and installed at time of purchase severall years ago. after Webroot 2 year?? liscense expired, uninstalled it using avast anivirus since then Today popup asked for permission to install webroot ?? something without thinking harder, clicked allow. we do not have a webroot membership, or subscription. Avast advised uninstalling second antivirus program..was not compatible with it. uninstalled it but have no idea why it came to this computer in the first place. want to remove all registry entries to make sure it's gone, as some reported infected unauthirized versions in internet. Ideas??

1181
Baldrick
Gold VIP
T
Fresh Face
tomtom1Fresh Face
posted in Webroot® Legacy Products (2011 and Prior)
setting windows washer to clean google chrome

Hello, in my older computer, whenever i ran the windows washer it would clean the browsing history, cookies etc from my google chrome browser. In my new computer the washer works fine, except it doesnt clean google chrome. Is there a way of changing the settings or adding chrome to the washers' search? Thanks again for your time, Tom

1593
Ssherjj
Moderator
R
rclaeys3
posted in Webroot® Legacy Products (2011 and Prior)
Get this message when attempting an uninstall: "C:Program FilesWebrootSpy Sweeperunin000.dat"

I get this message when I try to uninstall Spysweeper. I tried several uninstall programs without luck. "C:Program FilesWebrootSpy Sweeperunins000.dat' How can I uninstall Spy Sweeper??

1741
Baldrick
Gold VIP
D
desis111
posted in Webroot® Legacy Products (2011 and Prior)
Disabling Spy Sweeper's Tracking Cookies feature ??

Disabling Spy Sweeper's Tracking Cookies feature. How can i do that ??

1161
Baldrick
Gold VIP
D
Fresh Face
DaytonOhioFresh Face
posted in Webroot® Legacy Products (2011 and Prior)
Miss Window Washer

I upgraded to SecureAnywhere Complete, but miss using Window Washer. That being said, what feature or functions were dropped or not included in the new COMPLETE software, like: wash SLACK FILE? THANKS in advance for anyone who responds DaytonOhio

1103
JamesG
S
scouseWJ02
asked in Webroot® Legacy Products (2011 and Prior)
Uninstalling Webroot

Hello: I have been using Webroot for a couple of years with WIN-7, but recently I switched to WIN-8. I began getting messages stating that Webroot Spy Sweeper was incompatible with WIN-8 and should be removed, but the usual uninstall program does not work. How can I uninstall it? [Email removed by Admin for security.]

2165
Ssherjj
Moderator
L
lonnienewland
posted in Webroot® Legacy Products (2011 and Prior)
I would really want those popups to stop popping up

how can I stop these popups

1004
T
Popular Voice
G
gasharar
posted in Webroot® Legacy Products (2011 and Prior)
webroot weeded out a program that just reinstalls itself and does not allow me to go to my home page

webroot weeded out trovi a pain that will not allow me to go to my msn home page. After deleating the program and rebooting it just comes back. I did run it in safe mode as well, nothing seems to work. I am using the purchased webroot for 3 pc. Any suggestions?

941
shorTcircuiT
Gold VIP
C
Centurion2507
posted in Webroot® Legacy Products (2011 and Prior)
cannot uninstall

Windows 7 tells me this program is not compatible. Program is running and cannot be uninstalled. Help!!!!

911
shorTcircuiT
Gold VIP
O
odarobit
posted in Webroot® Legacy Products (2011 and Prior)
my printer jam.

my printer jam. I removed the paper but now when I turn it on it starts clicking, won't stop. How do you get to work?

1032
shorTcircuiT
Gold VIP
S
spence
posted in Webroot® Legacy Products (2011 and Prior)
hard drive cleaning prior to sale of pc

Hi, I am wanting to sell my pc which has windows 7 as the operting system. In the past I used a product called window washer to clean the hard drive prior to sale. Is there a product available to purchase which will perform this task. I have been a victim of internet fraud in the past and I would like to be reassured that all my financial transactons and banking/credit card details will be wiped clean before I sell. thank you

1861
Baldrick
Gold VIP
R
Fresh Face
rcbarb6Fresh Face
posted in Webroot® Legacy Products (2011 and Prior)
Software from 2010 spy sweeper

I am getting a new computer and I have this disk from 2010. Can I use it. Nowhere does it mention win 8. Go on line and download?? Will it bring my previous data with it??

861
Dermot7
Gold VIP
lokashant
Fresh Face
lokashantFresh Face
posted in Webroot® Legacy Products (2011 and Prior)
Where is disk eraser

A few years ago I had a disk eraser utility on a 3.5" disk that I could use to completely erase a hard drive. I want to completely erase the "C" drive on another computer that has problems so I can do a clean install of Windows 7. Is this utility still available?

2801
Baldrick
Gold VIP
S
Fresh Face
SueinSDFresh Face
posted in Webroot® Legacy Products (2011 and Prior)
Window Washer Still available?

Hi there. Just a quick question... I had your program, Window Washer, on my computer and really liked it. The computer crashed :womanfrustrated: and had to be taken in and repaired. When I went to put Window Washer back on, I found the disk had a crack in it. It won't run. I came here to your site and couldn't find Window Washer. Is it no longer available? Thanks. Sue :cathappy:

2013
Baldrick
Gold VIP
JimM
JimMRetired Webrooter
asked in Webroot® Legacy Products (2011 and Prior)
Prevx Migration

Prevx is now Webroot! Webroot acquired Prevx in late 2010 and has incorporated Prevx technology at the core of its Webroot SecureAnywhere antimalware platform. The technology integration is complete and Webroot is pleased to begin the migration of Prevx customers to Webroot SecureAnywhere. Current Prevx license holders will receive an automatic update to Webroot SecureAnywhere Antivirus on any system with the Prevx version installed. Webroot SecureAnywhere Antivirus offers award-winning and comprehensive antimalware protection, as well as firewall and identity protection features. The time left on any active Prevx subscription will remain in full force and the new SecureAnywhere program can be renewed when the current term expires. Current Prevx single user trial versions will be updated to fully functional SecureAnywhere 30 day trials. Prevx trial customers are welcome to purchase the full version of SecureAnywhere at any time. If the trial version expires and you do not wish to purch

16512
K
Fresh Face
B
Fresh Face
bobpbobpFresh Face
asked in Webroot® Legacy Products (2011 and Prior)
Windows Washer's Cookie Keeper never finishes building the list of cookies.

By process of elimination I determined that Windows Washer is deleting all of my cookies. Obviously this is a problem. I tried to run Cookie Keeper to fix the problem. However Cookie Keeper never finishes building the list of cookies! Help!

1168
JimM
R
rotomurf
asked in Webroot® Legacy Products (2011 and Prior)
Malware with Spy Sweeper

Spy Sweeper keeps detecting and removing object malware.cloud.dd. Webroot ids it as Adware. What is malware.cloud.dd? I cannot find out anything about it anywhwere on-line. Is it dangerous; should I be concerned? Thanks, Mike

881
shorTcircuiT
Gold VIP
G
gizwiz72
asked in Webroot® Legacy Products (2011 and Prior)
Unistalling

I've had spysweeper that expired a couple years ago but I'm afraid to get rid of the program because I never emptied the quarantine and now the program doesn't even open anymore. Anyway, I'm afraid to uninstall webroot because the quarantine has a few viruses and I don't want them released. Is it safe to uninstall webroot without clearing the quarantine first?

1651
JimM
W
Wonder
asked in Webroot® Legacy Products (2011 and Prior)
Where to get Webroot firewall 5.8 key code today?

I know that's older product, but alsp and freeware,so I would use it on own risk. I see that Webroot still allow downloading of that product, but I didn't see where I can get code. I just want to try it because in my home, for personal usage and want to see which firewall solution is best for me. So if you can help. Regards

901
JimM
Z
New Voice
zfactorNew Voice
asked in Webroot® Legacy Products (2011 and Prior)
upgrading spy sweeper to wsa?

client called today said he read online somewhere that the older spy sweeper can be updated to use his lic somehow in wsa? i toldhim i was not sure but i would find out for him he will come in for me to do this if in fact it is true. and if it is which version would it go to or is this totally false? i do not know where he read that as i did not ask i thought it easier to simply ask so i know what to tell him. thank you!

842
Z
New Voice
T
New Member
TigerLilyNew Member
asked in Webroot® Legacy Products (2011 and Prior)
I lost my keycode and I am using Webroot Internet Security Complete 2011

Hi, I've had my webroot internet security complete 2011 for months but just now tried to install it, only to find i lost my keycode. Now what do I do?? Tiger

871
MikeR
BradW
BradWSr. Release Manager
posted in Webroot® Legacy Products (2011 and Prior)
Update to version 8.0 to use Webroot’s new Backup & Sync component!

In October, Webroot will release its new Backup & Sync component. This new component completely replaces the system currently available in our 7.0 and 8.0 products. Once the new system is released the old system will be disabled. So if you still have any 7.0 versions installed please update to 8.0 as soon as possible to avoid losing access to your Backup and Sync services! Click here to receive step-by-step instructions to update to Webroot SecureAnywhere version 8.0.

940
BradW
F
Fresh Face
FantaFresh Face
asked in Webroot® Legacy Products (2011 and Prior)
Legacy Webroot alongside WSA?

Is it possible to upgrade to WSA on the same licence as webroot 2011 but not remove webroot 2011? It would be great to know as I like the features of both.

1348
Kit
J
New Voice
jmbelluneNew Voice
asked in Webroot® Legacy Products (2011 and Prior)
What, if any, Webroot package is right for me?

Here's what I need from my security suite: It must be able to detect malware in downloaded/downloading files, in incoming email attachments and in malicious URL links. I use IMAP and IMAP-SSL mail systems. It must, within acceptable tolerances, be able to block/quarantine the detected threat(s) before they take up residence on my machine. Since no malware defense system is 100% effective, it must be able to remove any infections that slip through. It must be able to defend itself from malware that attempts to disable or remove it. It must prevent further damage by refusing to allow malware (that was not detected, blocked or removed) to "phone home".Here's what I don't need: I don't need a spam blocker. My ISP and my email client do a decent job of that already. I don't need a password vault - I use LastPass for that. I don't need a "web safety indicator" - I use WOT for that. I don't want mobile device protection. My paranoia only goes so far...My short trial of Essentials seems to ind

1292
J
New Voice

Latest solutions

Leaderboard

Badges

  • Most Wanted
    Tarnakhas earned the badge Most Wanted
  • Beta To The Max
    Tarnakhas earned the badge Beta To The Max
  • Most Wanted
    Muddy7has earned the badge Most Wanted
  • Beta To The Max
    Muddy7has earned the badge Beta To The Max
  • Beta To The Max
    pierrequiroulehas earned the badge Beta To The Max
Show all badges

Popular Tags

Join the Conversation

Terms & Conditions