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Can't Login

  • December 31, 2020
  • 1 reply
  • 192 views
J
New Member

When I log in and put in my security code, I get logged in and hen logged right back out.

 

Best answer by TripleHelix

Hello @JB5 

 

Are you talking about the Online Console? Webroot Identity Portal

 

If so for things like this it’s best to Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

    Ssherjj

    1 reply

    TripleHelix
    Moderator
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    • TripleHelix
    • Moderator
    • Answer
    • December 31, 2020

    Hello @JB5 

     

    Are you talking about the Online Console? Webroot Identity Portal

     

    If so for things like this it’s best to Submit a Support Ticket and they will sort it out for you.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    TripleHelix
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