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can't login to account on android cellphone

  • November 17, 2021
  • 4 replies
  • 207 views

I renewed my webroot anywhere protection but my pixel 3 cell won’t accept my password. how do i fix

Best answer by tipup_lt

thanks, but my problem turned out to be using the wrong webroot app. Once I figured that out everything is OK

4 replies

MajorHavoc
Bronze VIP
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  • Bronze VIP
  • November 17, 2021

Hi tipup,

The best answer here is to reach out to Webroot customer support so they can help you with your particular problem or issue.

i have seen issues with some custom keyboards, as well as passwords that confuse capital-O and zero (0), as well as lower case L and the number 1. And you could always try a password reset if all else fails  

 

 


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  • New Voice
  • November 17, 2021

I say try it. Appears correct to me.


  • Author
  • Fresh Face
  • Answer
  • November 17, 2021

thanks, but my problem turned out to be using the wrong webroot app. Once I figured that out everything is OK


MajorHavoc
Bronze VIP
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  • Bronze VIP
  • November 18, 2021

Glad it all worked out so easily.