Hi tipup,

The best answer here is to reach out to Webroot customer support so they can help you with your particular problem or issue.

i have seen issues with some custom keyboards, as well as passwords that confuse capital-O and zero (0), as well as lower case L and the number 1. And you could always try a password reset if all else fails  

I say try it. Appears correct to me.

thanks, but my problem turned out to be using the wrong webroot app. Once I figured that out everything is OK

Glad it all worked out so easily.