I’ve been a Webroot customer for many years and never had any problems until now.
I was seeing a “webroot agent is shutdown...” message and followed the uninstall/reinstall instructions. But the character-box kept giving me an error message.
How can I remove Webroot from my computer and terminate my service for now?
Mabey I’ll resubscribe in the future. Thank you.
Hi
Welcome to the Webroot Community,
Sorry to hear you are having this issue. Are you running a Mac OS by chance? You can uninstall Webroot in Safe Mode w/Networking. If you do not feel comfortable doing that then the best bet is to Submit a Support Ticket and the Support Team will gladly uninstall Webroot for you. This is a Free charge with your Webroot subscription.
Also you can call Support: US-based (Colorado) support team is available Monday-Friday, 7:00 AM to 6:00 PM MST. Call 1-866-350-6089 or call 1-866-612-4227 . You might have to stay on hold a little bit but they will help you.
Thank you! Hope this helps?
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
