Hello @Tevita 

Go here to op out of auto renewing: https://www.webroot.com/us/en/auto-renewal-optout?kc

Thanks,

yep had done that. But confirmation of my cancellation of auto renewal appears to have gone to the email address I used  when I setup the account rather than my current email address. Can you confirm that auto-renewal has been canceled for my account.

I can’t check but if you put your Keycode in there I’m sure it worked. The only other thing I can suggest is to contact Webroot Sales again with the Keycode and ask them directly via email or by calling them!

Thanks,