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Changes to User Info

  • September 1, 2020
  • 6 replies
  • 136 views
C
Fresh Face

How do I change my email, password and credit card info on my Webroot desktop anti-virus software and VPN software? I can’t find a link to make this sort of change anywhere.

 

I tried calling the help number, but after a very long wait on hold, gave up.

Best answer by TripleHelix

I already tried that and the response I got was to call the customer help number. As I noted, after a very long wait on hold without speaking to someone, I gave up. Is this really the only to make this change??


Yes but please Submit a Support Ticket and I will ping the Community staff and they can help you and even set up a call back @khumphrey  @freydrew and one of them will ask you to send them a PM with your email address and phone number but please don’t post that info here on the open forum.

 

Sorry as most if not all Webroot staff are working from home because of COVID 19.

 

Thanks for your understanding!

    TripleHelix
    This topic has been closed for replies.

    6 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • September 1, 2020

    Hello @Cscott 

     

    Please Submit a Support Ticket and in the drop down choose sales and give them a few days to reply!

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    C
    Fresh Face
    • Cscott
    • Author
    • Fresh Face
    • September 1, 2020

    I already tried that and the response I got was to call the customer help number. As I noted, after a very long wait on hold without speaking to someone, I gave up. Is this really the only to make this change??

    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • September 1, 2020

    I already tried that and the response I got was to call the customer help number. As I noted, after a very long wait on hold without speaking to someone, I gave up. Is this really the only to make this change??


    Yes but please Submit a Support Ticket and I will ping the Community staff and they can help you and even set up a call back @khumphrey  @freydrew and one of them will ask you to send them a PM with your email address and phone number but please don’t post that info here on the open forum.

     

    Sorry as most if not all Webroot staff are working from home because of COVID 19.

     

    Thanks for your understanding!

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    C
    Fresh Face
    • Cscott
    • Author
    • Fresh Face
    • September 1, 2020

    Thanks. I’ve reopened a previous ticket on this issue and sent it off.

    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • September 1, 2020

    Thanks. I’ve reopened a previous ticket on this issue and sent it off.


    Thanks so much!

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • September 2, 2020

    Hey @Cscott ,

    If you do not hear back from support by tomorrow, please send me a private message that includes the email associated with your webroot account. I’ll take a look at your ticket for you. Thanks!

    -Keenan

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