Chrome Crashes with a simultaneous Webroot threat - PC Windows 10 computer

  • 30 March 2020
  • 3 replies

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Chrome Crashes. Unable to contact Webroot support via computer because Chrome is the browser I was using.



Best answer by TripleHelix 30 March 2020, 22:29

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Userlevel 7
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Hello @steven magie 


Have you tried using another browser like Internet Explorer or Microsoft Edge to contact support? Also when you say Chrome Crashes with a simultaneous Webroot threat is it within the Chrome Browser and maybe a page block? Have you done a default deep scan?


Any other info would be helpful.



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Yes, Geek Squad technical support did a deep scan.  Could these virus detected messages saying that Webroot cannot remove them automatically, be false positives?


I am contacting you now on Microsoft Edge since Chrome crashed or is frozen.


 Webroot Technician did a scan this morning and everything seemed to be in order until I clicked on a Chrome icon in my task bar.  When I did, the Webroot Treat Detection box came up and also the Chromium blue circle when had been removed minutes before.

Userlevel 7
Badge +63

Okay can you save a Threat Log and post the lines in the log here?