How can I contact Support with a new issue without entering my password. The system has this prompt: “Please enter your password below if you wish to continue with your previous conversation.” I don’t have a previous conversation, but if I leave the field blank, nothing happens and if I put my password in (the one used to access the website in the first place), nothing happens. Any ideas?
Answer
Contact Support
Best answer by TylerM
+25So why do you not want to enter your password?
If that is an issue, ask your question here and maybe someone of the forum can give you an answer.
- Owen Rubin, Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
Enter your Email address:
Hit continue:
Click the link “Forgotten your password” (Keep the password section blank)
Your Support ticket password will be sent to your email address.
Enter the correct password and continue.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Yep I agree if you feel you are not in a safe page always go to the known safe place, Reset your password using forgot my password and even then if you are still not sure change it again after you have completed your communication. However in this case it does feel legit but you need to make that call.
Yep I agree if you feel you are not in a safe page always go to the known safe place, Reset your password using forgot my password and even then if you are still not sure change it again after you have completed your communication. However in this case it does feel legit but you need to make that call.
I don’t believe a Support Ticket Password associated with a Members Email can be changed. The Password is randomly made by Webroot to that Email. I’ll ping
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+25
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