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Delete console and merge two key codes and password manager

  • September 16, 2018
  • 2 replies
  • 65 views
G
Fresh Face
Hi, I need to delete 4 consoles that I no longer use, also merge to key codes.  I bought another licence as I cannot get the password manager to work, still cannot. 
Little bit about me.  I use to use Prevex until Webroot bought them out for there tech have been with webroot since ,  hence the old consoles,  and never used the pasword manager.  I have read some fixes and it seems that I need admin support but an old Question to admin will not let me ask a new one
 
Thanks
Goss

Best answer by BurnDaddy

Hello Goss66,
 
Welcome to the Webroot Community.
 
You are right, you will need support's help to do this. You can try to submit a support ticket, but it sounds like you may have already tried that and are having trouble. In that case, I would call Webroot tomorrow - Monday - and ask them to assist you.
 
Technical SupportCall 1-866-612-42277am - 6pm Mountain Time
Monday - Friday
 
Hope this info helps, 😉
    TripleHelix

    2 replies

    B
    Bronze VIP
    • BurnDaddy
    • Answer
    • September 16, 2018
    Hello Goss66,
     
    Welcome to the Webroot Community.
     
    You are right, you will need support's help to do this. You can try to submit a support ticket, but it sounds like you may have already tried that and are having trouble. In that case, I would call Webroot tomorrow - Monday - and ask them to assist you.
     
    Technical SupportCall 1-866-612-42277am - 6pm Mountain Time
    Monday - Friday
     
    Hope this info helps, 😉
    ProTruckDriver
    Ssherjj
    TripleHelix
    G
    Fresh Face
    • Goss66
    • Author
    • Fresh Face
    • September 18, 2018
    Thanks BD your link worked and they have responded,  Should be resolved soon.:D
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