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Hi,



We are a MSP and resell Webroot to our clients.



My issue is this.. The number for site devices goes up when one is added but never back down when a machine is wiped or has disk failure, only when uninstalled.



This means that is a hard disk is replaced in a machine and webroot is installed again a this device has now used 2 licenses?



What is the best way to have the actual number to bill for a site?

Another way of putting it is this, when do devices become inactive?



Thanks,

Hego
Hello @hego ,



Welcome to the Webroot Community,



Please look here https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240

or here https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=1082



Webroot Business https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingEndpoints/DeactivatingEndpoints.htm



Inactive when Webroot expires or it is deactivated.



Also you can Contact Webroot Support and they will gladly answer any questions for you.



Let me ping @LLiddell to see if she can assist here as well.



HTH
So it sounds like you need to deactivate the old instance. We have a guide on deactivating endpoints, please click here to visit it and let us know if that works.
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