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Facebookmail.com getting blocked

  • October 29, 2014
  • 14 replies
  • 258 views

Hi all..
 
Brand new Webroot user. I'm a frequent advertiser on Facebook and get/got many mails from em.facebookmail.comregarding advertising tips etc...
 
The first one I received from them is getting blocked. I can't recall my previous interaction so not sure if I've always been a phish victim or not. Any info on this please?
 
Thanks!

Best answer by JP_

@ @ our Team has corrected the issue with Facebook being blocked as of last night.

14 replies

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Hello and Welcome to the Webroot Community!
 
Are you sure the link is correct? As it redirects me here: https://policy5.responsys.net/permission.htm and doing serches there is no other way to get to em.facebookmail.com so double check for me and if it's wrong post the correct Link.
 
Thanks,
 
Daniel ;)
 
EDIT: It looks like a FP as BrightCloud shows the link fine? But it sends me to this page though when I bypass the block https://policy5.responsys.net/permission.htm
 


 
And this Link looks bad: Facebookmail.com
 


 


 


 
 

Wanderingbug
  • Retired Webrooter
  • October 29, 2014
Hello Bedhead,
I am one of our support engineers here at Webroot. I have reported this to the Web analysts they are still looking into it. We will have an update on this hopefully by tomorrow. 
Regards,

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Hello Devin thanks for coming by!
 
Cheers,
 
Daniel 😉

Wanderingbug
  • Retired Webrooter
  • October 29, 2014
Anytime!  Im always around 😃

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 29, 2014
@ wrote:
Anytime!  Im always around :D
That was a dangerous thing to say... Some of us are pretty good at using the "@" function around here :)
 
As Daniel said, thank you for dropping in and helping, and we certainly will appreciate it anytime that you do!

  • Author
  • Fresh Face
  • October 29, 2014
Thanks for the quick posts everyone.
 
The actual email address was from update@em.facebookmail.com
 
I did WhoIs and they looked the same as regular Facebook but possibly an affiliate brand is what this is...
 
Side note, I did some link searching and found a Japanese group who used the facebookmail name quite a bit. Oddly enough my Hotmail email sent out a spam mail today as someone else named "Steve" which is my name but had a diff email address that ended in .JP (That's DOT JP) And to top it off the attatchment in the email was for some weird link regarding Elegant Themes which I use for a few of my websites. I've sent the email to Facebook phish security but don't expect a reply.
 
Coincidence? I doubt it!
 
Hope this helps and if I can do anything else I'm happy to assist.
 
Cheers
 
Steve

Wanderingbug
  • Retired Webrooter
  • October 29, 2014
haha, well i have faith in our VIPs.   :robothappy:

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Just to let everyone know this FP will be fixed! Thanks BrightCloud Team! 😉 It could take 24 to 48 hours to update!
 
Daniel
 
"Hi all,
 
Update on this case.
 
Serena from the Web analyst team has completed the research, and found on the Facebook Help page that any emails from facebookmail.com are legitimate.
 
More information on this can be found here: https://www.facebook.com/help/202744123101612?sr=2&query=facebookmail.com&sid=0UOSWvX8jv1SoqdCM.
 
Since it is legitimate marketing owned by Facebook (and appearing to be carried out by a third party company), we are reclassifying it as Social Networking, which will automatically bump up the reputation, too.
 
Hope this helps!
 
Thanks,

Ali"
 

  • New Voice
  • April 24, 2017
Happened to me today.....


FelixNutsTomcat
Popular Voice
Mine was https://www.facebook.com/ and it was getting blocked.

  • Retired Webrooter
  • Answer
  • April 25, 2017
@ @ our Team has corrected the issue with Facebook being blocked as of last night.

FelixNutsTomcat
Popular Voice
I wish I could give you kudos for fixing it.  Facebook has been working pretty good for me today.  Bit slow in some areas, but that might be another issue.  Facebook puts a lot of junk on thier site.

  • Retired Webrooter
  • April 27, 2017
@ I wish I could take the credit for fixing it:catwink:
Facebook does put a lot of junk all over their site. You can use an adblocking extension like Adblock Plus or uBlock Origin to make this a lot smoother.

FelixNutsTomcat
Popular Voice
I do use Adblock plus to filter out a lot of the junk.  I use it to clean up all the 'Boost' and 'Promote'buttons on my page that I run.  That boosting and promoting nonesense is a scam.  It does not help a Facebook page at all.  It's a magnet for bots and spammers.