bought new dell laptop in Nov. 2018 came with 6 months free Webroot Internet Security Complete. asked the sales person at Best Buys if I could save it till the current Webroot Internet Security Complete subscription ran out in May 2019 and they said yes> i printed out the code and even saved the email that contained the code. when I input the new code it wont show the new subscription as active. I still have three days on the current Webroot subscription. What could be the problem? does anyone have any advice?
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Hello @BFW85 Welcome to the Webroot Community Forum.
If I'm not mistaken, when Webroot is bought at Best Buy it is activated at the time of purchase. If installed on a computer at Best Buy Webroot is activated at time of purchase. I hope you have the name of the sales person that told you different about activation and I would call Best Buy. You may also want to put in a Support Ticket to see what they can do about this problem. Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
If I'm not mistaken, when Webroot is bought at Best Buy it is activated at the time of purchase. If installed on a computer at Best Buy Webroot is activated at time of purchase. I hope you have the name of the sales person that told you different about activation and I would call Best Buy. You may also want to put in a Support Ticket to see what they can do about this problem. Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
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