Today I paid for a 3.5 year, 5 device service (renewal) and did not get what was advertised. I have a macbook pro, an iPad, and two iPhones. The iPad and phones do not show up on my account and, by the way, do not have the same coverage as advertised. Seems apple does not allow/cover this protection however webroot's website nowhere mentions that and leads one to believe they do. I am not sure why I should trust a company that appears to hide and mislead. Help me out here please.
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Hello jeff-2,
Welcome to the Webroot Community,
I am sorry but that is true the iPhones and iPad will not show in the Account Console. If you were mislead I apoligize but you can get a refund as mentioned at the bottom of this post.
Let me explain what information we do have if you are interested.
There is no antivirus/antimalware version of WSA available for devices running iOS. For information the reason for this is due to the way that Apple manages the apps available to their OS and consequently one is not needed currently. As with all things this may change at some point in the future but that is the position currently as the view is that it is extremely difficult to infect an iOS-running machine, be it iPad, iPhone or Mac.
However, Webroot does offer a couple of applications that one can download from the App Store to backup your files and protect your internet browsing; these are called, respectively, Backup & Sync/Secure Sync and SecureWeb.
You can find either of them by searching for "Webroot" in the App Store on your iOS device. Which one you are entitled too depends on your main WSA subscription. As you are posting in the Internet Security Plus forum I assume that this is what you are subscribed to and therefore as per WSA you would only be entitled to use the SecureWeb app (as
Webroot Backup & Sync is for Complete version users only):
For more information on SecureWeb please see here. If interested in SecureSync (if your licence is for the Complete version of WSA) please see here.
For information on how to install SecureWeb please see this KB Article.
And should you unfortunately have trouble logging into SecureWeb (it does happen sometimes) please see this previous thread that may prove helpful.
Essentially, to access the Password Management functions, tap the Key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password (the SAME login that you use to access your online account), and once SecureWeb has validated your Webroot credentials, a green checkmark appears above the Key icon. More information is contained in the user guide that you can find here.
Finally, there is information on how to add an iOS device to your online console here.
Webroot adheres to a 70 day money back guarantee.
If you purchased online from Webroot.com:
Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. Hope this helps?
Welcome to the Webroot Community,
I am sorry but that is true the iPhones and iPad will not show in the Account Console. If you were mislead I apoligize but you can get a refund as mentioned at the bottom of this post.
Let me explain what information we do have if you are interested.
There is no antivirus/antimalware version of WSA available for devices running iOS. For information the reason for this is due to the way that Apple manages the apps available to their OS and consequently one is not needed currently. As with all things this may change at some point in the future but that is the position currently as the view is that it is extremely difficult to infect an iOS-running machine, be it iPad, iPhone or Mac.
However, Webroot does offer a couple of applications that one can download from the App Store to backup your files and protect your internet browsing; these are called, respectively, Backup & Sync/Secure Sync and SecureWeb.
You can find either of them by searching for "Webroot" in the App Store on your iOS device. Which one you are entitled too depends on your main WSA subscription. As you are posting in the Internet Security Plus forum I assume that this is what you are subscribed to and therefore as per WSA you would only be entitled to use the SecureWeb app (as
Webroot Backup & Sync is for Complete version users only):
For more information on SecureWeb please see here. If interested in SecureSync (if your licence is for the Complete version of WSA) please see here.
For information on how to install SecureWeb please see this KB Article.
And should you unfortunately have trouble logging into SecureWeb (it does happen sometimes) please see this previous thread that may prove helpful.
Essentially, to access the Password Management functions, tap the Key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password (the SAME login that you use to access your online account), and once SecureWeb has validated your Webroot credentials, a green checkmark appears above the Key icon. More information is contained in the user guide that you can find here.
Finally, there is information on how to add an iOS device to your online console here.
Webroot adheres to a 70 day money back guarantee.
If you purchased online from Webroot.com:
Click here to start the refund process. You will need the invoice number and the exact dollar amount shown on the invoice total. For assistance with refunds, contact our Consumer Sales Team. Hope this helps?
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