1st post and rather than requesting help for a problem, I want to take the time to thank the folks who help out here and serve as the product knowledge experts.
I like the way you jump in and try to provide help those in need (even the ones who can be stinkers). The service business can seem thankless at times so let me say “thanks” up front.
I'm new to Webroot but not new to hardware, software, troubleshooting, or being a service provider. I was fortunate to be able to retire from the IT industry a couple of years ago.
It is easy to take for granted the knowledge and abilities of the average non-technical person, because we are so immersed in technology that it seems second nature to us. Keep up the good work.
-Dave
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