Hi Simone

 

Welcome to the Community Forums.

 

Did the CD come in a CD case or in any other packing?  If so have you checked that carefully on the packaging or for a slip or card that displays a code that looks something like this:

 

AAAA-BBBB-CCCC-DDDD-EEEE

 

where the A, B, C, D or Es can be a mix of characters and number?

 

Also, I do not know if you have the Best Buy store chain in Jamaica, but if you do did you perchance purchase the software from there?

 

I await your responses to see how best we proceed.

 

Regards, Baldrick

 

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