***** HELP !

Hi Ron
 
Welcome to the Community Forums.
 
Sorry to hear about your issue.  I am surprised by what you say "Webroot has been compromised by something that an update hasn't (yet ) caught up to."  We have had no report of this type of issue as far as I know, and certainly none sicne the recent Update 1 to Win8.1 (I presime that you are a Win8.1 user but please confirm or disabuse that, to start with ;)). 
 
OK, so you have already tried to uninistall/reinstall?  But did you uninstall, reboot, download a fresh copy of the installer (from here if a Windows user and if NOT a Best Buy customer), install (without import of previous setting, if offerred by the installer, and then a reboot?
 
If not then please try that sequence.  And if that does not work then please Open a Support Ticket ASAP so that the Support Team can take a look for you.
 
I hope that helps...please post back to let us know how you get on.
 
Regards
 
 
Baldrick

H Ron, 
 
Is there any chance you purchased the Subscription software from Best Buy?  You can look on the back of the WSA box, lower right corner, and if you see a Best Buy Serial Number starting with 'WBR00" You may want to all them at 1800-GEEK-SQUAD to verify the key code and make sure it is entered correctly.  The Best Buy Subscription Software version will run in a trial/demo mode when the key code is entered incorrectly, but it will show expired after a certain period of time.

Morning , David...good thought!  I completely missed that one...as I assumed a 30 day trial period from a February install...http://www.forumsextreme.com/images2/sFun_duh2.gif

@ wrote:
Morning , David...good thought!  I completely missed that one...as I assumed a 30 day trial period from a February install...http://www.forumsextreme.com/images2/sFun_duh2.gif

 :)  No worries... PM on it's way in a minute  :)
 
PM sent to Ron also to explain the edit on the original post.

Cheers...much obliged as always...http://www.forumsextreme.com/images2/sFun_glasses.gif