SOMETHING TOOK OUT MY WEBROOT !
I bought and installed it in February and now each time I try to use it it says my subscrpition EXPIRED !
I tried a re-install = didn't work.
I belong to M.A.R.S. ( MARS is an acronym for Military Auxillary Radio Service ) and I NEED my Webroot !
OBVIOUSLY Webroot has been compromised by something that an update hasn't (yet ) caught up to.
I would greatly appreciate any help to rectify my situation.
Thank you for your time and consideration.
Sincerely,
Ron
EDIT: Removed full name and Email Address to protect the users privacy.
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Hi Ron
Welcome to the Community Forums.
Sorry to hear about your issue. I am surprised by what you say "Webroot has been compromised by something that an update hasn't (yet ) caught up to." We have had no report of this type of issue as far as I know, and certainly none sicne the recent Update 1 to Win8.1 (I presime that you are a Win8.1 user but please confirm or disabuse that, to start with ;)).
OK, so you have already tried to uninistall/reinstall? But did you uninstall, reboot, download a fresh copy of the installer (from here if a Windows user and if NOT a Best Buy customer), install (without import of previous setting, if offerred by the installer, and then a reboot?
If not then please try that sequence. And if that does not work then please Open a Support Ticket ASAP so that the Support Team can take a look for you.
I hope that helps...please post back to let us know how you get on.
Regards
Baldrick
Welcome to the Community Forums.
Sorry to hear about your issue. I am surprised by what you say "Webroot has been compromised by something that an update hasn't (yet ) caught up to." We have had no report of this type of issue as far as I know, and certainly none sicne the recent Update 1 to Win8.1 (I presime that you are a Win8.1 user but please confirm or disabuse that, to start with ;)).
OK, so you have already tried to uninistall/reinstall? But did you uninstall, reboot, download a fresh copy of the installer (from here if a Windows user and if NOT a Best Buy customer), install (without import of previous setting, if offerred by the installer, and then a reboot?
If not then please try that sequence. And if that does not work then please Open a Support Ticket ASAP so that the Support Team can take a look for you.
I hope that helps...please post back to let us know how you get on.
Regards
Baldrick
H Ron,
Is there any chance you purchased the Subscription software from Best Buy? You can look on the back of the WSA box, lower right corner, and if you see a Best Buy Serial Number starting with 'WBR00" You may want to all them at 1800-GEEK-SQUAD to verify the key code and make sure it is entered correctly. The Best Buy Subscription Software version will run in a trial/demo mode when the key code is entered incorrectly, but it will show expired after a certain period of time.
Is there any chance you purchased the Subscription software from Best Buy? You can look on the back of the WSA box, lower right corner, and if you see a Best Buy Serial Number starting with 'WBR00" You may want to all them at 1800-GEEK-SQUAD to verify the key code and make sure it is entered correctly. The Best Buy Subscription Software version will run in a trial/demo mode when the key code is entered incorrectly, but it will show expired after a certain period of time.
Morning , David...good thought! I completely missed that one...as I assumed a 30 day trial period from a February install...http://www.forumsextreme.com/images2/sFun_duh2.gif
:) No worries... PM on it's way in a minute :)@ wrote:
Morning , David...good thought! I completely missed that one...as I assumed a 30 day trial period from a February install...http://www.forumsextreme.com/images2/sFun_duh2.gif
PM sent to Ron also to explain the edit on the original post.
Cheers...much obliged as always...http://www.forumsextreme.com/images2/sFun_glasses.gif
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