How can I know webroot is running?

I’m using Win10 Home, just recently the Windows auto-update, since then I didn’t see the webroot mini icon on the toolbar, and I cannot run webroot either.

How can I know my computer is protected?

How can I run webroot?

I tried to reinstall but nothing happens

Is Webroot not compatible with the new Windows?

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Hello @jerryjerry

Yes Webroot does work on all version of Windows so it would be best to Submit a Support Ticket to find out what happened.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19.

Sorry as most if not all Webroot staff are working from home because of COVID 19.

Thanks for your understanding!

I already submitted the ticket two days ago with the same question.

I use my computer everyday, I need to know if webroot is running

Right now I don’t see the small webroot icon on the bottom toolbar, when I went to Task Manager, I also didn’t see webroot. I cannot left my pc unprotected.

I also tried uninstall/install and nothing happens.

All of this happens after my Windows auto-update

can you remote to my pc?

urgent !!!

Hi @jerryjerry

Sorry we Mods are only Volunteers so there is only so much we can do but I will ping the Community Staff so they can look into your ticket. @khumphrey @freydrew

Have you tried to uninstall in Safe Mode with Networking?

You can try this to uninstall!

Please boot into Safe Mode with Networking and run this to Uninstall! https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode

"C:\Program Files\Webroot\WRSA.exe" -uninstall

Please follow the steps below closely in terms of installing WSA on the target system/machine!

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
KEEP the computer online during the install to make sure it works correctly
Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
Install with the new installer, entering your Keycode when prompted to do so in the install process
Let it finish it's install scan
Reboot

Please let us know the outcome!

Thanks,

I tried to uninstall, through the commandline or Control Panel, got the message: It is necessary to login as administrator to access this feature.

But I already administrator.

I tried over and over to boot with Safe Mode with no luck, I restarted my computer and hold F8 from the start, the Windows keeps starting normally, cannot go into the Safe Mode.

Tried to reinstall, nothing happens.

What’s going on with webroot?

Hello @jerryjerry

With Windows 10 F8 does not work, you have to do it this way:

From Settings.

Press Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings .
Select Update & Security > Recovery .
Open Recovery Settings
Under Advanced startup, select Restart now.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or press F5 for Safe Mode with Networking.