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With Lithium, there was a button in settings to delete and remove your profile/account from the community. How do we do this with Insided?
Hey @BurnDaddy ,



To erase a user, all you'll need to do is let someone on the Webroot Community Team know via a PM and we will then begin the process of deleting that user.



The system will then initiate the user erasure process, which can take up to 30 days.



The system will remove the following info from the community:




  • The user’s profile (including all profile fields).
  • The user’s private message conversations (any conversation which the user was in - including for the other user in the conversation).
  • References to the user in our analytics platform.
  • References to the user in our search platform.
  • Subscriptions from the user to specific content.
  • Ranks/Badges received by the user.
  • The user’s position on the leaderboards.

Once a user is erased, it is not possible to recover the account.
I'm going to create a KB on this.
Updated article added to the Getting Started guide about this here.
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