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How to remove malware - doc001.exe on network ?

  • April 9, 2020
  • 1 reply
  • 89 views

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Hi All,

 

We have detected a malware (DOC001.exe) on our network and even though we do a scan, removal, and re-scan via Webroot, the malware still gets detected after re-scanning and the cycle continues. 

 

I’m looking for a permanent fix or removal of this malware and would be grateful for any suggestions or recommendations

 

 

 

 

Best answer by TripleHelix

Hello @CharlieK 

 

The best thing to do is Submit a Support Ticket and they will help you sort it out.

 

Thanks,

1 reply

TripleHelix
Moderator
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  • Moderator
  • Answer
  • April 10, 2020

Hello @CharlieK 

 

The best thing to do is Submit a Support Ticket and they will help you sort it out.

 

Thanks,