Skip to main content
Solved

how to remove the old record? 

  • April 19, 2024
  • 1 reply
  • 52 views

Hello Guys,

 

I installed the Webroot on the laptop on March 2024 and the agent is function, then the laptop can’t boot to Windows and I reinstalled OS. Now, i installed the agent again. i found there are duplicate record on management console. 

 

May i know how to remove the old record? 

Best answer by TripleHelix

Hello @rt93 

 

Only Webroot Support can do this for you so please contact them Directly!

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

View original
Did this help you find an answer to your question?

1 reply

TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • 9169 replies
  • Answer
  • April 19, 2024

Hello @rt93 

 

Only Webroot Support can do this for you so please contact them Directly!

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,


Reply