I do not receive App start up window after downloading and installing app on MacOS 11.0.1

  • 23 November 2020
  • 3 replies

I have installed the app many time but now can install on 1 iMAC machine. On trying to open app, no window appears to allow for next steps. I have checked for hidden windows and there are none. I do have a “?” in the Webroot app Icon in the Dock. 


Best answer by TripleHelix 24 November 2020, 01:16

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Userlevel 7
Badge +63

Hello @hallk007 


You need to have Mac Version installed so see here and there is a Direct Download Link so you have to uninstall your version and install


Here is the Direct download link for this version and it will only work on Catalina and Big Sur!



Thank you! This worked but I was very frustrated with the Webroot website that was not presenting this download, only older versions on their Application Download page once I had logged onto my account.

Again, Thank you

Userlevel 7
Badge +63

Your very welcome @hallk007 


And yes for the last couple of builds you can only get them from Webroot Support but I found it and letting ones like you know there is a download link!