Skip to main content
Customer Support Customer Support
Answer

i lost my package and i need the key code, is there any other way to get it?

  • February 1, 2019
  • 3 replies
  • 67 views
W
Forum|alt.badge.img
so i wiped my mac and i went to reinstall my antivirus program that i purchased at best buy and i need a 20 character key code thats on the package that i no longer have. is there some other way i can get it without needing the package?

Best answer by Ssherjj

so i wiped my mac and i went to reinstall my antivirus program that i purchased at best buy and i need a 20 character key code thats on the package that i no longer have. is there some other way i can get it without needing the package?

Hi Walkerp04,

May I jump in here @Pandi ...which you have given excellent advice.

But I just want to let one know that Best Buy/GeekSquad should have your Webroot Keycode the day you purchased it listed in their records. Do you have a receipt? Do you remember how you paid for Webroot because they might need proof of purchase when you call them. If you want to give it a shot.

    3 replies

    P
    New Member
    Forum|alt.badge.img
    • Pandi
    • New Member
    • February 1, 2019
    Hi ,

    I would advise to contact Webroot Technical Support by creating a ticket and asking them for this. Let me know if you run into any issues afterwards.
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • February 2, 2019
    so i wiped my mac and i went to reinstall my antivirus program that i purchased at best buy and i need a 20 character key code thats on the package that i no longer have. is there some other way i can get it without needing the package?

    Hi Walkerp04,

    May I jump in here @Pandi ...which you have given excellent advice.

    But I just want to let one know that Best Buy/GeekSquad should have your Webroot Keycode the day you purchased it listed in their records. Do you have a receipt? Do you remember how you paid for Webroot because they might need proof of purchase when you call them. If you want to give it a shot.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    MajorHavoc
    Bronze VIP
    Forum|alt.badge.img+25
    • MajorHavoc
    • Bronze VIP
    • February 5, 2019
    I have so been here in the past, tossing the wrong box or forgetting to record the serial on a product. A suggestion for the future: I now put all my key codes in my password manager before I even install the software. It has saved me quite a few times. Software name, date purchased, where purchased, and key code(s) in a great secure place for when I need it again. (Note I said when!)
    - Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
    Ssherjj
    Terms & ConditionsAccessibility statement