Hi Jy,

 

Welcome to the Webroot Community.

 

Can you please try to install using these directions.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online for install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Install with the new installer, enter your Keycode.
  
• Let it finish it's install scan
  
• Reboot

 

 

If that doesn't work, can I ask what message you receive when trying to enter your keycode?

 

Is this a Best Buy version of Webroot?

 

Please let us know if you're able to install using the above directions. If it doesn't work then please reply with the answers to the two questions I posed.

 

Thanks,

 

BD

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