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inactive account

  • January 15, 2019
  • 1 reply
  • 18 views

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It appears that I have 2 users but I am unable to activate my account. It keeps telling me to go to the webroot console but I keep logging in and nothing happens. I am unable to register my PC or my laptop.

Best answer by ProTruckDriver

Hello YorkieLover57, Welcome to the Webroot Community Forum. ☺️

Sorry you're having problems logging into your console to activate it. The problem may be on the backside of Webroot where Support would have to fix.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.

1 reply

ProTruckDriver
Moderator
  • Moderator
  • Answer
  • January 15, 2019
Hello YorkieLover57, Welcome to the Webroot Community Forum. ☺️

Sorry you're having problems logging into your console to activate it. The problem may be on the backside of Webroot where Support would have to fix.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.