When I ran the installation of the basic security software the old expired webroot software dialogue box came up and stopped the installation of the new webroot software. I can’t get rid of the old expired software due to an old ADMIN control system on this computer. How do I get around this problem and install the new software?
Answer
installing basic webroot security software
+1Best answer by TripleHelix
Hello
Did you try activating a new keycode? https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2
If that desn’t work you will have to go into Safe Mode or Safe mode with Networking and Uninstall Webroot then go back into normal mode and do a clean install of WSA!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Please let us know if that resolves your issue?
Thanks,
+63Hello
Did you try activating a new keycode? https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2
If that desn’t work you will have to go into Safe Mode or Safe mode with Networking and Uninstall Webroot then go back into normal mode and do a clean install of WSA!
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Please let us know if that resolves your issue?
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+1The old software dialogue box came up as usual and stopped install. Through trial and error I found the menu item on this box that opened up to another box that allowed me to put in the key code. Once this was done the install completed and I was able to activate the new Webroot security system. Either Safe Mode suggestion was not able to uninstall the old Webroot software that had expired. I don’t know what became of that, perhaps the new software wrote over the old software. Thank you for the help.
+63
C:\ProgramData\WRData and it’s a hidden folder and in case here to show hidden folders: https://support.microsoft.com/en-ca/help/14201/windows-show-hidden-files
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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