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Hi all,

I have a 64-bit laptop, and quite recently I renewed my licence (after using another AV for sometime), and after downloading the application from the My Account website and upon instalation, I noticed under taskbar settings, is is displayed as 32-bit.

 

In some forums, I have read people advising not to run 32-bit AV applications on 64 machines.

 

I am no techincal guy, so would like to hear from anyone who is knowledgable about this subject area:

  1. Is Webroot only availbe in 32-bit version?
  2. Is it advisable to run as 32-bit AV on a 64-bit machine? (does it limit the app`s protection capabilities?)

     

Hello @sm.d 

 

WSA is full 64bit compliant even though it shows 32bit as it can still run on 32bit systems that are still out there. Maybe @BradW  @JR565  @TylerM  can give more info.

 

Click on pictures to see full size!

 

 

HTH,

Hi @TripleHelix ,

 

Thank you for your reply. 

I was confused as to why it displays as 32bit since my machine is 64 bit. 

Am I to take it that what Webroot has is an all-in-one app that is fully compliant on both 64 and 32 bit, and would execute accordingly based on the version one has. 

But any additional information would be helpful and appreciated for knowledge sake...@Bradw, @JR565, @TylerM

 

Have a great day ahead guys! 

Hi @TripleHelix ,

 

Thank you for your reply. 

I was confused as to why it displays as 32bit since my machine is 64 bit. 

Am I to take it that what Webroot has is an all-in-one app that is fully compliant on both 64 and 32 bit, and would execute accordingly based on the version one has. 

But any additional information would be helpful and appreciated for knowledge sake...@BradW @JR565, @TylerM

 

Have a great day ahead guys! 

That is correct a long time ago on the older forum there were details that I was looking for but couldn’t find them because of this newer forum software so I was hoping that I could get more info from Webroot Staff. @BradW  @JR565 and @TylerM so I hope they do respond. As I and we mostly all use 64bit systems these days.

Hi,

The WRSA.exe service process and user process are 32 bit.  However, other components like drivers and dlls are 64 bit, where they have to be to run on 64 bit systems.  So on 64 bit systems the parts that must be 64 bit are compliant while the service and user processes run just fine as 32 bit.

Our new ARM builds are completely 64 bit, so we now have what we need to move these processes to 64 bit when we are ready.  We have always been very careful with installer size so we are considering our options here.

I hope this information is helpful and provides some additional clarity around this 32 vs. 64 bit question.

Thanks!

Brad

Thanks @BradW 👍🏻 It helps me remember from long ago when it was asked!

Hi @BradW,

Thank you for the detailed explanation.... much appreciated! 😊

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