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Lost my bookmarks

  • January 27, 2019
  • 9 replies
  • 49 views
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Fresh Face
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I planned to clear my cache, but cleared my data in error. Is there any way to retrieve my bookmarks? I am doing a project and had a lot of bookmarks.

Best answer by Baldrick

Hi Bluesky

Which browser are you using? That may be a factor in whether or not recovery is possible.

Regards, Baldrick
    Ssherjj
    B

    9 replies

    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • Answer
    • January 27, 2019
    Hi Bluesky

    Which browser are you using? That may be a factor in whether or not recovery is possible.

    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    B
    Fresh Face
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    • Bluesky
    • Author
    • Fresh Face
    • January 27, 2019
    I am using webroot secure
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • January 27, 2019
    Ah, so we are dealing with a mobile as opposed to PC/Mac 'issue'?
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    ProTruckDriver
    Ssherjj
    TripleHelix
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    Fresh Face
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    • Bluesky
    • Author
    • Fresh Face
    • January 27, 2019
    Yes. Android with web secure browser
    Ssherjj
    Baldrick
    Gold VIP
    • Baldrick
    • Gold VIP
    • January 28, 2019
    Ah, OK...just wondering if @Ssherjj might be able to help out with this one as she is much more knowledgable in terms of Android & the Webroot offerings there?

    Regards, Baldrick
    Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • January 29, 2019
    Hi Baldrick, I've been trying to figure this question out for a while now and I have my favorite websites listed in my Account Console. But the problem is I'm having trouble signing in because it gives me an error message.
    Also my Bookmarks that are listed in Secure Web is showing blank or black when going to menu in upper right hand corner. So I'm not much help here for @Bluesky. Otherwise at this point I'd Submit a Support Ticket and see if they're any help?

    This is what I get from my menu: :(

    1 Attachments
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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    Baldrick
    Jasper_The_Rasper
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    Fresh Face
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    • Bluesky
    • Author
    • Fresh Face
    • January 29, 2019
    Am I supposed to ask for a support ticket? If so, I don't know how to do this.
    Jasper_The_Rasper
    Ssherjj
    ProTruckDriver
    Moderator
    Hello Bluesky, Just follow the Support Ticket link below or call Webroot with the contact link below.

    Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
    Support Ticket System is Open 24/7

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

    HTH,
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Baldrick
    Jasper_The_Rasper
    Ssherjj
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • January 29, 2019
    Thank you @ProTruckDriver for your assistance. Much appreciated. 🙂
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Baldrick
    Jasper_The_Rasper
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