Answer
money back
+1I renewed my subscription and I am only getting 335 days of coverage. I would like a discount, money back or an extension of coverage for the time my computer was not covered and I was just charged for.
Best answer by TripleHelix
Hello @hreiter1 and Welcome to the Webroot Community!
May I ask where you purchased your renewal from? From Webroot Directly? Best Buy Geek Squad Subscription service or some other place? We need more info so we can send you to the right place!
Just in case it's from Webroot you can call during the day MDT time:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 5:30 PM (MDT)
customersales@webroot.com
Tel: 1-866-350-6089
Or Best Buy Geek Squad: 1.800.Geeksquad
https://www.webroot.com/ca/en/home/products/geeksquad-dl
Thanks,
May I ask where you purchased your renewal from? From Webroot Directly? Best Buy Geek Squad Subscription service or some other place? We need more info so we can send you to the right place!
Just in case it's from Webroot you can call during the day MDT time:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 5:30 PM (MDT)
customersales@webroot.com
Tel: 1-866-350-6089
Or Best Buy Geek Squad: 1.800.Geeksquad
https://www.webroot.com/ca/en/home/products/geeksquad-dl
Thanks,
+63Hello @hreiter1 and Welcome to the Webroot Community!
May I ask where you purchased your renewal from? From Webroot Directly? Best Buy Geek Squad Subscription service or some other place? We need more info so we can send you to the right place!
Just in case it's from Webroot you can call during the day MDT time:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 5:30 PM (MDT)
customersales@webroot.com
Tel: 1-866-350-6089
Or Best Buy Geek Squad: 1.800.Geeksquad
https://www.webroot.com/ca/en/home/products/geeksquad-dl
Thanks,
May I ask where you purchased your renewal from? From Webroot Directly? Best Buy Geek Squad Subscription service or some other place? We need more info so we can send you to the right place!
Just in case it's from Webroot you can call during the day MDT time:
Purchases, renewals, and upgrades
Mon - Fri 7 AM to 5:30 PM (MDT)
customersales@webroot.com
Tel: 1-866-350-6089
Or Best Buy Geek Squad: 1.800.Geeksquad
https://www.webroot.com/ca/en/home/products/geeksquad-dl
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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