hello my name is tracy and i have a pop up fixspeedy and dont know how to remove it. help please....
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Hello and Welcome to the WSA Community Forum Tracy! as you say here:
Please give me a minute to look this up and maybe if@ can help in assisting here! brb :)
EDIT:
Tracy, Please read this:
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application.) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' into your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not dedect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be dectected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submite a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attatched... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it. Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
I hope this helps you both understand, and resolve the problem and if not please let us know!
@ wrote:
hello my name is tracy and i have a pop up fixspeedy and dont know how to remove it. help please....
Please give me a minute to look this up and maybe if
EDIT:
Tracy, Please read this:
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application.) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' into your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not dedect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be dectected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submite a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attatched... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it. Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
I hope this helps you both understand, and resolve the problem and if not please let us know!
Hello @ !
Welcome to the community tracy, I see Sherry has given you excellent information and has already sent out word to one of the experts here. I will also research that popup,
What browser are you using? What is your operating system?
Have you downloaded any programs recently?
Please let me know as I do have some info.
Hang in there, we will get back to you. In the meantime, browse around and enjoy the community.
Beth
Welcome to the community tracy, I see Sherry has given you excellent information and has already sent out word to one of the experts here. I will also research that popup,
What browser are you using? What is your operating system?
Have you downloaded any programs recently?
Please let me know as I do have some info.
Hang in there, we will get back to you. In the meantime, browse around and enjoy the community.
Beth
Thank you Sherry!
@ I do have illustrations for the instructions Sherry gave you.
The pop up is from a program called Fixspeedy.exe It may have been part of an installation package - it is a potentially unwanted program. Please take a look at this KB https:///t5/Tips-and-Tricks-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744#.UvgOMGJdXdE
It is most likely in your startup programs. Look for "Graymen Technologies" if you do not see fixspeedy.exe. Also check your installed programs.
Please get back to us with your operating system information, (Window 8.1 Windows 7?) so we can give you the proper intructions.
Let us know and come back often!
Beth
The pop up is from a program called Fixspeedy.exe It may have been part of an installation package - it is a potentially unwanted program. Please take a look at this KB https:///t5/Tips-and-Tricks-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744#.UvgOMGJdXdE
It is most likely in your startup programs. Look for "Graymen Technologies" if you do not see fixspeedy.exe. Also check your installed programs.
Please get back to us with your operating system information, (Window 8.1 Windows 7?) so we can give you the proper intructions.
Let us know and come back often!
Beth
Hello Tabbest69,
Welcome to the community!
Are you having any more issues with this pop up on your computer?
Thanks,
John A.
Webroot Frontline Engineer
Welcome to the community!
Are you having any more issues with this pop up on your computer?
Thanks,
John A.
Webroot Frontline Engineer
Reply
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